Refund & Returns Policy
Last updated: August 03, 2026
1. Return Eligibility
You may submit a return request within 30 calendar days after receiving your goods. Products must remain unused, undamaged and kept in original packaging to qualify for return.
The following items are non-returnable:
- Customized / custom-made furniture products
- Clearance discounted items (unless factory defective)
- Items damaged due to improper assembly or customer misuse
2. Return Application Process
Send return request email to gloriarose197@hotmail.com with your order number, clear product photos and return reason. Do not ship goods back before receiving our official return authorization. Unauthorized returns will not be processed.
3. Return Shipping Responsibility
If return is caused by our error (wrong goods, manufacturing defect), we cover return shipping cost. If you return items due to personal preference, you shall bear all return delivery fees.
4. Refund Processing Time
After we receive and inspect returned goods, refunds will be initiated within 7 business days. Funds will be returned to your original payment channel. The arrival time depends on your bank or payment service provider.
5. Damaged Goods Upon Delivery
Please notify us within 7 days after delivery if items arrive damaged. Prepare clear photos of outer packaging and damaged parts. We can provide replacement, partial or full refund based on assessment.
6. Partial Refund Rule
If returned goods show obvious signs of wear or damage when arriving at our warehouse, we reserve the right to offer partial refund only.
7. After-sales Contact
Email: gloriarose197@hotmail.com