Order Tracking Information
Last updated: August 03, 2026
1. How to Receive Tracking Number
Once your order is packed and dispatched, we will send an email containing your tracking number and courier tracking link to your registered email address. Please check your inbox and spam folder.
2. How to Track Your Shipment
- Click the tracking link inside your shipping confirmation email
- Visit the official courier website and manually input your tracking ID
- Log into your customer account on our website to view latest tracking status
3. Tracking Update Delay
Tracking information may take 24–72 hours to refresh after shipment, especially for international deliveries. This is normal and does not mean your package is lost.
4. Failed Delivery & Address Errors
Please double-check your shipping address to ensure completeness and accuracy. If delivery fails caused by incorrect address, the package may be returned to sender. Reshipping charges will apply for second delivery.
5. Lost Package Investigation
If tracking shows no new updates for more than 15 working days, please contact our support team. We will coordinate with the logistics carrier to launch a parcel investigation according to carrier regulations.
6. Support for Missing Tracking Email
If you cannot locate your shipping email, send an email to gloriarose197@hotmail.com with your order number and full name for assistance.